WARRANTY TERMS AND CONDITIONS

This Warranty Terms and Conditions (“Warranty”) sets forth the terms under which SGBI INC, located at 440N Wolfe Road, Suite E156, Sunnyvale, CA 94085, USA, provides warranty coverage for the QUACO Robotic System, associated hardware components, and licensed QUACO software products (collectively, the “Product”). Use of this product is subject to SGBI’s End User License Agreement (EULA). Warranty coverage requires acceptance of these terms.

1. DEFINITIONS

 1.1 Customer: The original purchaser or authorized end-user of the Product.
 1.2 Product: The QUACO Robotic Systems (including QUACO Pro D, QUACO Desk), QUACO software (e.g., QUACO Teach Studio), and any SGBI-provided       accessories.
 1.3 Warranty Period: Twelve (12) months from the date of delivery or installation, whichever occurs earlier, for hardware components. Software support is   provided under an active subscription model.

2. WARRANTY COVERAGE

 2.1 Hardware Warranty: SGBI warrants that the hardware components of the Product shall be free from defects in materials and workmanship under normal use  and in accordance with operating instructions.
 2.2 Software Warranty: SGBI warrants that QUACO software (including QUACO Teach Studio) will perform substantially in accordance with its documentation,   provided the software is under an active subscription.
 2.3 This Warranty covers:

• a) Mechanical and electrical defects arising under normal use;
  
  
• b) Repair or replacement of defective hardware components (at SGBI’s sole discretion);
  
  
• c) Remote technical support during the warranty period (for both hardware and licensed software);
  
  
• d) Software bug fixes and updates as provided under the active license agreement.
  
  

3. EXCLUSIONS

 This Warranty does not apply to:

• a) Damage resulting from misuse, mishandling, neglect, or unauthorized modifications;
  
  
• b) Normal wear and tear of consumables (e.g., stylus tips, cables, connectors);
  
  
• c) Software issues occurring outside an active support or subscription term;
  
  
• d) Custom software integrations or third-party add-ons not developed by SGBI;
  
  
• e) Damage caused by environmental factors, power surges, or natural disasters;
  
  
• f) Operation outside of specified parameters or contrary to recommended guidelines.
  
  

4. CUSTOMER RESPONSIBILITIES

 To claim warranty coverage, the Customer must:

• a) Notify SGBI of any defect within ten (10) business days of occurrence;
  
  
• b) Provide access to the Product (hardware or software logs, if applicable) for inspection and service;
  
  
• c) Use and maintain the Product in compliance with all provided documentation and best practices.
  
  

5. SERVICE TERMS

 5.1 Warranty service may include remote diagnosis and resolution.
 5.2 Onsite service for hardware may be scheduled at SGBI’s discretion.
 5.3 Software issues may be resolved through remote support channels or via patch updates.
 5.4 Shipping costs for hardware returns or replacements are borne by the Customer unless otherwise agreed.

6. LIMITATION OF LIABILITY

 6.1 SGBI’s liability is limited solely to the repair or replacement of defective hardware and reasonable efforts to correct non-conforming software.
 6.2 In no event shall SGBI be liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, business interruption, or  data loss.

7. EXTENDED SERVICE OPTIONS

 7.1 Upon expiration of the initial Warranty Period, the Customer may opt for:

• a) Annual Maintenance Contracts (AMC) – Standard or Comprehensive
  
  
• b) Extended Warranty Plans – Up to five (5) additional years
  
  
• c) Extended Software Support Plans – Continued access to updates, patches, and remote support beyond the included term
  
  

 7.2 Terms and pricing for extended services are available on request.

8. GOVERNING LAW AND DISPUTE RESOLUTION

 8.1 This Warranty shall be governed by the laws of the State of California, USA.
 8.2 Any disputes shall be subject to the jurisdiction of courts located in Santa Clara County, CA.

9. CONTACT FOR WARRANTY CLAIMS

SGBI INC
 Attn: Warranty & Support Department
 440N Wolfe Road, Suite E156
 Sunnyvale, CA 94085, USA
 Email: support@sgbi.us